CUSTOMER CARE

PRIVACY POLICY

What type of information do you collect?

We receive, collect and store any information you enter on our website or provide us in any way. In addition, we collect the internet protocol (IP) address used to connect your computer to the internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications) payment details, comments, feedback, product reviews, recommendations and personal profile. 

Social media engagement, including sharing images/likeness in photographs which may be used for promotional purposes.

How do you collect information?

-When you conduct a transaction on our website, as part of the process, we collect personal information you give us eg. name, address and email.  

-When you send a message through the contact form

-When you subscribe 

Why do you collect such personal information?

-For marketing campaigns 

-For shipping purposes

-To provide and operate the services

-To provide our uses with ongoing customer assistance and technical support

-To be able to contact our visitors with general or personalised notices and promotional messages

-To comply with any applicable laws and regulations 

How do you store, use, share and disclose your site visitors personal information?

Our company is hosted on the wix.com platform. wix.com provides us with the online platform that allows us to sell our products to you. Your data may be stored through wix.com's data storage, databases and the general wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by wix.com and used by our company adhere to the standards set by the PCI-DSS as managed by the PCI security standards council, which is joint efforts of the brands like Visa, Mastercard and American Express. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Data will be retained indefinitely. As stated below you have the right to require us to erase personal data. We will clean our database periodically to ensure that we are keeping all our records up to date as possible.

How do you communicate with your site visitors?

Email, text messages, social media for purposes of marketing campaigns, promotions and updates. You can opt out at any point by getting in contact, see end of policy.

How do you use cookies and other tracking tools?

Our website uses essential cookies. To note, third party services such as google analytics, facebook ads etc. may have their own policies regarding how they collect and store information. As these are external services, such practises are not covered by the Oakdale Interiors privacy policy. To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout

The cookie banner that appears on the website gives you the option to approve or reject the website use of cookies. To better understand the use of cookies and sources of information visit https://allaboutcookies.org.

How can your site visitors withdraw their consent?

If you decide you no longer want us to process your data anymore, please contact us through the contact form.

Privacy policy updates?

We reserve the right to make any changes and updates to the privacy policy without giving you notice. We will always make sure that the most up to date privacy policy is posted on our website.

Contact us:

Please contact us if you have any questions regarding our privacy policy or information we hold about you by using our contact form on our website.